ELEONECHO KNOWLEDGE BASE
Your guide to
working with EleonEcho.
From your first AI workflow to the details of a module. Find practical instructions, useful examples and the controls behind the work.
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Build your first workflow
Connect your context, set the controls and review a useful result.
Start here ↗Find your module
See how publishing, connections, Tickets and the shared workspace fit together.
Explore the platform ↗Choose your workflow
Follow a short path from setup to a result your team can check.
Publish with review
Prepare a post, complete review and check the scheduled result.
Set up email support
Connect the mailbox, route requests and keep replies separate from private notes.
Prepare a website AI agent
Choose its knowledge, define permitted actions and verify the website handoff.
Follow an example from email publishing to website questions and support follow-up ↗
Explore the documentation
Choose the part of Echo you are working with.
Getting started
1Learn the platform, find your module and build a first workflow.
AI agents & knowledge
5Give AI useful context, choose its tools and control its actions.
Publishing & content
8Create, review and schedule content across channels and mailing lists.
- Create and publish a post
- Review, correct and approve posts
- Schedule a post and generate recurring content
- Configure queues and publication time slots
- Configure web collectors and inspect collected content
- Send to an email mailing list
- Send to an SMS recipient list
- Troubleshoot post approval, scheduling and delivery
Connections & channels
4Authorize your accounts and configure where content and conversations go.
Tickets & customer support
7Manage customers, route requests and keep your team’s work connected.
- Manage customer support tickets in EleonEcho
- Configure support Departments, routing and assignment
- Understand Contacts, Accounts and ticket participants
- Reply to customers and add private ticket notes
- Organize ticket worklists, Kanban boards and SLAs
- Use the customer support portal
- Manage private marketing requests with Internal tickets
Workspace administration
4Understand permissions, shared files, forms and automation.
Platform reference
2Understand integrations, module boundaries and deployment requirements.